Privacy and confidentiality:

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
A copy of our privacy policy is available at reception.
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Complaints:
This practice acknowledges that patient complaints are an important source of customer feedback.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.
Reminders:
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.
Please advise the staff if you do not wish to participate in this program.